Location: Kochi, Kerala, India Employment type: Full time, work from office Experience: 10+ years Salary: Up to Rs 12 LPA

About the role

Our client is a growing BPO / ITES services company in Kochi. They are hiring an experienced, hands-on HR Manager to take ownership of the complete HR function.

You will run HR operations, statutory compliance, and employee relations. You will work closely with Management. Your goal is a professionally managed, legally compliant, and well-documented HR function.

Key responsibilities

• Own and oversee the complete HR function of the organisation.
• Ensure compliance with applicable labour laws and statutory requirements. This includes EPF, ESI, Gratuity, Bonus, Minimum Wages, and POSH.
• Maintain accurate and legally defensible HR documentation and employee records.
• Manage employee relations, grievances, disciplinary matters, and workplace issues.
• Draft, review, and implement HR policies, employment documentation, and the employee handbook.
• Manage the full employee lifecycle, from onboarding to separation.
• Develop and run performance appraisal and performance improvement processes.
• Lead HRIS/HRMS operations, employee data management, and HR reporting.
• Supervise the Senior HR Executive and coordinate with the Talent Acquisition Specialist.
• Coordinate with external HR and labour law consultants and legal advisors when required.
• Advise Management on employee and compliance matters, and prepare HR reports and analytics.

Qualifications (mandatory)

• MBA or postgraduate qualification in Human Resources, Personnel Management, or a related field.
• Bachelor's or master's degree in any discipline from a recognised university.

Experience and skills

• Minimum 10 years of relevant HR experience.
• Proven experience independently managing major HR functions.
• Strong experience in HR operations, labour law, and statutory compliance.
• Experience in employee relations, grievance handling, and disciplinary procedures.
• Strong knowledge of HR policies, employment documentation, and performance management.
• Proficiency with leading HRIS/HRMS platforms.
• Strong leadership, communication, decision-making, and problem-solving skills.
• Maturity and professionalism in handling confidential and sensitive matters.

Preferred

• Background in BPO, ITES, IT, Shared Services, KPO, Call Centre, or other service-sector organisations. Managerial BPO/ITES experience is an added advantage.
• HR certifications are a plus but not mandatory. These include SHRM-CP/SHRM-SCP, HRCI PHR/SPHR, NIPM, Labour Law / Industrial Relations / POSH certification, and HR Analytics certification.
• Immediate joiners or candidates on a short notice period preferred.

LinkX Recruitment is managing this search on behalf of our client.